07th February 2010 (0 Comments)

From Lindsay.

John Graham was great to work with and was very professional.  The frequent emails keeping me updated were very useful.  I will didn’t feel pressured at all, which was great.  I would recommend John to any one needing a loan.

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From Dan and Helene.
Overall, we were very happy with the service you both gave.  Coming to our home and explaining the options helped us to narrow down what was best for us.  Once the paperwork on our end was done, you moved quickly to secure the rates and complete the loan.  We wouldn’t hesitate to use your company again when have the need.  Thanks you both for making it a positive experience.

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From Bob and Annie.
Service was excellent.  We really appreciated the home appointments and the email follow-up. We also appreciated the representation at closing. We will definately recommend you to friends. THANKS!!

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From Chuck
It has been an enjoyable experience to work with you and the Neighborly team. Let me say that the entire process from top to bottom was top notch. I would highly recommend your service.

Some specifics::
- A thorough explanation/education was provided every step of the way.
- Did not feel pressured or hurried in any way. I felt like I was working with a consultant rather than a salesperson.
- Always felt confident in the experience & knowledge of the Neighborly team.
- Prompt follow through and attention to detail during the process.
- Neighborly never overpromised on anything.

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From John and Angela:

Thanks for hooking us up with your loan officer and the support you provided to get us a great Refi.

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Tom:

I was very satisfied with the overall level of service and experience.  The highlights were:
1) very responsive (email, phone, fax)  – consistent contact and updates
2) informative / knowledgeable,  (not “salesman-ish”) – the Excel spreadsheet w/options was a great tool.
3) As customer I felt very well-treated and valued.

My one criticism would be for you guys to be a bit more aggressive with the third party entities (ie, HOA, Builder of condo) 

Overall:  very pleased with my experience and outcome.  I’d be delighted to refer you to friends, family, and acquaintances.

 Thank you again for a job well done!